ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

The East Rochester Branch Drive-Thru and ATM are currently unavailable. We apologize for this inconvenience. 

Family First’s Home Banking and Mobile App will be intermittently unavailable on Sunday, March 23 from 1:30 am to 5:30 am for routine maintenance. We apologize for any inconvenience this may cause. 

News & Events

First-Time Homebuyer Webinar 2025

First-Time Homebuyer Webinar Thank you for joining us on Wednesday, January 29th for our First-Time Homebuyer Webinar! Thank you for embarking on your journey to homeownership with Family First mortgage experts, Julie Vella & Ron Kraft! We hope you took away some valuable information and gained valuable insights on: Rochester’s current housing market Credit requirements …

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Why Some Banks & Credit Unions Are Saying “No Thanks” to Zelle

Why Some Banks & Credit Unions Are Saying “No Thanks” to Zelle Last Updated Written By Family First FCU Starting April 1, 2025, Zelle will stop supporting its standalone app. If you want to send or receive money through Zelle, you’ll need to do it directly through your bank or credit union’s mobile app or …

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2024 Ticketmaster Data Breach: What You Should Know

2024 Ticketmaster Data Breach: What You Should Know On May 28, 2024, media outlets reported that Live Nation Entertainment and its subsidiary Ticketmaster suffered a significant data breach impacting over 560 million users. What You Should Know The breached data included: Names Addresses Email Addresses Credit Card Details Ticket Order Histories If you have a …

2024 Ticketmaster Data Breach: What You Should Know Read More »

Family First Introduces New AI Chatbot, “Molly”

Introducing New AI Chatbot “Molly” Last Updated Written By Sarah Kearney Family First Credit Union is proud to announce the launch of its new AI chatbot, Molly, which was designed to enhance the online experience for both current and prospective members. This innovative technology will help answer questions quickly, guide users to relevant information, and provide real-time …

Family First Introduces New AI Chatbot, “Molly” Read More »

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