We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.
All Family First Branches and the Call Center will be closed on Monday, February 16 for Presidents Day.Â
Beginning at 5:00 p.m. on Friday, February 13, Family First’s mortgage lending software will begin migrating to a new system. This is an internal upgrade and will not affect your mortgage or your payment schedule.
During the migration, any mortgage payments you make will be received and processed as usual. However, payments may not immediately appear in Online Banking or the Mobile App. The upgrade is expected to be completed by Tuesday, February 17, at which time all recent payments will be visible.
We are thrilled to announce that for the second year running, Family First Credit Union was named a Rochester Top Workplace winner by the Democrat & Chronicle. Family First Credit Union is a financial institution made up of people who take pride in making a difference in the lives of our members and […]
Top Workplaces 2023 Read More »
Last Updated Written By Nick Hinks The current state of the US economy has been causing stress levels to spike in 2023. With rising national debt and interest rates, significant inflation, a housing market crisis, and threat of recession, it’s no wonder! While these things are ultimately out of our control, it’s important to focus
Financial Wellness: Getting Started Read More »
Last Updated Written By Suzanna Wojnowski January was Financial Wellness Month but that doesn’t meant you can’t be financially healthy all year long! There’s never a better time than the present to reflect on your current financial wellbeing, and establish savings goals for the new year. You may be asking yourself, “What is financial wellness?”
Financial Wellness: How to Manage Your Money Read More »
Last Updated Written By Sarah Kearney Earlier this summer, the Biden Administration and the U.S. Department of Education announced their long-awaited plan to help relieve student debt for the American people. This includes the highly anticipated student loan forgiveness plan. The loan forgiveness process has officially started, so it’s important that all student loan holders
Student Loan Forgiveness Read More »
Last Updated Written By Sarah Kearney Over the past few years, the banking industry, among others, has seen a major rise in fraud – particularly online fraud. During COVID, we all had to adapt to a new way of doing things, and this opened a whole new world of possibilities for hackers and scammers. To
Online Banking Scams Read More »
Last Updated Written By Suzanna Wojnowski This summer I had the opportunity to join Family First Credit Union as a Marketing Intern. As a senior Marketing major at the State University of New York at Fredonia, this internship was the perfect chance for me to not only earn the required college credits but also gain
My Summer Internship at Family First Read More »
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