ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

All Family First Branches and the Call Center will be closed on Monday, February 17 for Presidents Day. Have a safe and enjoyable holiday!

Family First’s Home Banking and Mobile App will be intermittently unavailable on Sunday, February 9 from 1:30 am to 5:30 am for routine maintenance. We apologize for any inconvenience this may cause. 

Sarah Reimer

Why Some Banks & Credit Unions Are Saying “No Thanks” to Zelle

Why Some Banks & Credit Unions Are Saying “No Thanks” to Zelle Last Updated Written By Family First FCU Starting April 1, 2025, Zelle will stop supporting its standalone app. If you want to send or receive money through Zelle, you’ll need to do it directly through your bank or credit union’s mobile app or …

Why Some Banks & Credit Unions Are Saying “No Thanks” to Zelle Read More »

2024 Ticketmaster Data Breach: What You Should Know

2024 Ticketmaster Data Breach: What You Should Know On May 28, 2024, media outlets reported that Live Nation Entertainment and its subsidiary Ticketmaster suffered a significant data breach impacting over 560 million users. What You Should Know The breached data included: Names Addresses Email Addresses Credit Card Details Ticket Order Histories If you have a …

2024 Ticketmaster Data Breach: What You Should Know Read More »

Family First Introduces New AI Chatbot, “Molly”

Introducing New AI Chatbot “Molly” Last Updated Written By Sarah Kearney Family First Credit Union is proud to announce the launch of its new AI chatbot, Molly, which was designed to enhance the online experience for both current and prospective members. This innovative technology will help answer questions quickly, guide users to relevant information, and provide real-time …

Family First Introduces New AI Chatbot, “Molly” Read More »

Job Scams: A Workers Guide to Avoiding Common Scams Online

Job Scams: A Guide to Avoiding Scams Online Last Updated Written By Sarah Kearney In this digital age, job seekers are presented with a surplus of employment opportunities online, but unfortunately, scammers have exploited some of the most well-known platforms, such as LinkedIn and Indeed, to deceive and take advantage of individuals looking to advance …

Job Scams: A Workers Guide to Avoiding Common Scams Online Read More »

You are now leaving https://home.familyfirstny.com/

By accessing this link you will be leaving the Family First Federal Credit Union’s website and entering a website hosted by another party. Family First Federal Credit Union is not responsible for its products, services, or overall website content. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Family First Federal Credit Union. If you choose to conduct business there, you will be conducting business with another party’s website.