We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.

All Family First Branches and the Call Center will be closing early at 1:00 pm on Wednesday, December 31 and closed on Thursday, January 1 for New Years.

Beginning the week of January 5, the Henrietta Branch will be expanding their hours to the following: Mon., Tues., Thurs.: 9:00 AM to 4:30 PM, Wed.: 10:30 AM to 4:30 PM; Fri.: 9:00 AM to 5:00 PM. 

News & Events

Scholarship Winners 2025

Family First is proud to announce the winners of our 18th Annual Len Szumiloski Scholarship; Matthew Campbell (Bishop Kearney High School) Kelly Dykens (Pittsford Sunderland High School), and Emily Schroeder (Webster Schroeder High School). Matthew Campbell Bishop Kearney High School Kelly Dykens Pittsford Sunderland High School Emily Schroeder Webster Schroeder High School In 2025 year, …

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First-Time Homebuyer Webinar 2025

First-Time Homebuyer Webinar Thank you for joining us on Wednesday, January 29th for our First-Time Homebuyer Webinar! Thank you for embarking on your journey to homeownership with Family First mortgage experts, Julie Vella & Ron Kraft! We hope you took away some valuable information and gained valuable insights on: Rochester’s current housing market Credit requirements …

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Why Some Banks & Credit Unions Are Saying “No Thanks” to Zelle

Why Some Banks & Credit Unions Are Saying “No Thanks” to Zelle Last Updated Written By Family First FCU Starting April 1, 2025, Zelle will stop supporting its standalone app. If you want to send or receive money through Zelle, you’ll need to do it directly through your bank or credit union’s mobile app or …

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2024 Ticketmaster Data Breach: What You Should Know

2024 Ticketmaster Data Breach: What You Should Know On May 28, 2024, media outlets reported that Live Nation Entertainment and its subsidiary Ticketmaster suffered a significant data breach impacting over 560 million users. What You Should Know The breached data included: Names Addresses Email Addresses Credit Card Details Ticket Order Histories If you have a …

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