The Family First phone numbers – 585.586.8225 and 1.800.356.1101 – have recently been spoofed by those attempting to steal personal and financial information from our members.
Remember: If an employee from the Family First Fraud Department calls or texts you, we will never ask for your personal information, online banking login credentials, or PIN numbers.
We are excited to welcome the members of Focus First Credit Union to the Family First community! For merger information, updates, and frequently asked questions, click here to learn more.
You may have received a text message from Family First stating that your phone number has been updated for your Family First Debit or Credit card. This was part of a routine file maintenance update on our card management system.
If you received the text and did not reply, please give us a call at 585.586.8225 to verify that we have the correct phone number on file for you.
If you replied “NO” to the text message your card has been blocked as a security precaution. Please call us at 585.586.8225 to order a replacement card.
Fraud Alert: Phone Number Spoofing  It has come to our attention that the Family First phone number – 585.586.8225 – has recently been spoofed by those attempting to steal personal and financial information from our members. These fraudsters pretend to be employees of our internal fraud department and are requesting personal member information, such […]
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Financial Literacy Seminar Join us in our East Rochester branch on Saturday, June 24th @ 10:00 AM for a Financial Literacy Seminar Do you want to have financial stability but don’t know where to start? Or do you want to improve your credit score but are unsure what even goes into a credit report? We’re here
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First-Time Homebuyer Webinar Join us online on Thursday, March 9th @3:00 PM for a First-Time Homebuyer Webinar Thank you for joining us for our First-Time Homebuyer Webinar on Thursday, March 9th! Resources from the 2023 Webinar can be found below. If you have questions or would like additional resources, please reach out to Julie Vella
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FRAUD ALERT Important Information Regarding a New Online Banking Scam We have recently been made aware that scammers are spoofing the Family First phone number and are contacting individuals regarding “fraud” on their accounts. If you receive a phone call from an individual claiming they are from the fraud department at Family First and they
Top Work Places Family First has been named one of Rochester’s Top Work Places by the Democrat and Chronicle. Sixty one companies made the cut to win a place on the 2022 Rochester’s Top Workplaces list and Family First was one of them! So who determines Top Workplaces? The best judges: the employees who work there. The Democrat
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First-Time Homebuyer Webinar Join us online on Thursday, March 10th @3:00 PM for a First-Time Homebuyer Webinar Thank you for joining us for our First-Time Homebuyer Webinar on Thursday, March 10th! Resources from the 2022 Webinar can be found below. Have questions about the webinar or any of the material covered? Reach out to Julie
First-Time Homebuyers Seminar Read More »
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