Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.
ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.
We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you do respond, you will receive a call pretending to be Family First and asking for information. Do not give them any information. If you have received this communication, please reach out to Family First directly at 585.586.8225.
ATTENTION: We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you do respond, you will receive a call pretending to be Family First and asking for information. Do not give them any information. If you have received this communication, please reach out to Family First directly at 585.586.8225.
Mobile Check Deposit is currently unavailable on our Mobile App. Our vendor is aware of this and is working to remedy the situation. We apologize for any inconvenience this may cause.
All Family First Branches and the Call Center will be closed Thursday, November 27 for Thanksgiving and closing early Friday, November 28 at 3:00 PM.
The Dangers of QR Codes Last Updated Written By Family First FCU QR codes have become part of everyday life. They can be found everywhere – on brochures, cereal boxes, restaurant menus, even billboards. With one quick scan, these codes direct users to websites, sign-in pages, digital files, and more. They’re fast, convenient, and widely …
Recognizing AI Scams: What to Look for and How to Protect Yourself Last Updated Written By Family First FCU AI usage has skyrocketed in recent years as technology has become more advanced. From rewording emails to generating creative ideas, AI can be a powerful tool that boosts productivity and creativity. However, like any technology, AI …
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Beware of Common Text Message Scams Last Updated Written By Family First FCU Scammers are increasingly using text messages—also known as smishing—to trick people into giving away personal information or making payments. Here are some of the most common scams to watch for: 1. Fake Package Delivery Notifications Scammers often impersonate well-known delivery companies like …
Shared Branching Changes Important Shared Branching Update – Effective May 1, 2025 Family First is committed to providing secure and convenient banking solutions for our members. That’s why we’re excited to introduce IDCheck, a new digital verification tool that allows members to securely validate their identity when performing transactions at a Shared Branching location. This …
The Benefits of Starting a Savings Account for Your Kids Last Updated Written By Family First FCU As parents, we teach our children valuable life skills every day—how to tie their shoes, ride a bike, and say “please” and “thank you.” But one of the most important lessons we can pass on is how to …
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