We are aware that some of our Family First VISA card holders who are signed up for eStatements received a paper statement for the month of January. These members should have received their January VISA eStatements also and will not receive a paper statement fee. We’re working with our vendor to ensure this doesn’t happen in the future. We apologize for this error. 

All Family First branches and the call center will be closing early at 1:00 PM on Monday, April 8 due to the full solar eclipse happening that afternoon. We hope you enjoy the eclipse!  

Family First Debit and Credit Cards are currently experiencing an issue where transactions are not going through. We are working to resolve this and apologize for the inconvenience.

Top Work Places

Family First has been named one of Rochester’s Top Work Places by the Democrat and Chronicle. 

Sixty one companies made the cut to win a place on the 2022 Rochester’s Top Workplaces list and Family First was one of them!

So who determines Top Workplaces? The best judges: the employees who work there.

The Democrat and Chronicle partners with Philadelphia-based Energage to rank the Rochester area’s Top Workplaces. The process is based on a scientific survey of employees who rate their workplace culture. It also gives each company some insights into what makes them unique.

All organizations in the region were eligible to participate, provided they have at least 35 employees in the region. Employers could be public, private, nonprofit or governmental. There is no cost to enter the Top Workplaces program.

We’re proud to be considered one of the best workplaces in Rochester and we will continue to put our members financial well-being as our highest priority!

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