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We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.

All Family First Branches and the Call Center will be closing early at 1:00 pm on Wednesday, December 24 and closed on Thursday, December 25 for Christmas.

Beginning the week of January 5, the Henrietta Branch will be expanding their hours to the following: Mon., Tues., Thurs.: 9:00 AM to 4:30 PM, Wed.: 10:30 AM to 4:30 PM; Fri.: 9:00 AM to 5:00 PM. 

Sarah Reimer

Family First Credit Union Announces Merger with Focus First Credit Union

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Family First Credit Union Announces Merger with Focus First Credit Union Expanded Services and Continued Commitment to the Chili/Gates Community Last Updated Written By Family First CU Family First Credit Union is pleased to announce its upcoming merger with Focus First Credit Union, a respected institution serving the Chili/Gates community. The merger was approved by …

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Member to Member Transfers No Longer Available in Online and Mobile Banking

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Online Banking Update: Member to Member Transfers No Longer Available in Online and Mobile Banking Last Updated Written By Family First CU Effective immediately, Family First Credit Union will no longer offer the Member to Member Transfer feature within our Online and Mobile Banking platforms. Due to increasing instances of fraud and cybercrime in the …

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Family First CU Celebrates Grand Opening of Member Development Office in LeRoy, NY

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Family First CU Celebrates the Grand Opening of Member Development Office in LeRoy, NY Last Updated Written By Family First CU Family First Credit Union celebrated the Grand Opening of its new Member Development Office in LeRoy, NY. Community members and leaders, the Genesee Chamber of Commerce, as well as local business owners, joined the …

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Person using a smartphone to check off home tasks

A Step-by-Step Guide for First-Time Homebuyers

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A Step-by-Step Guide for First-Time Homebuyers Last Updated Written By Family First FCU Buying your first home is one of life’s biggest milestones, so naturally, it can be an overwhelming process. Between understanding the steps of home buying, preparing yourself financially, and navigating all the tedious paperwork, it’s easy to feel unsure of where to …

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