ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

All Family First Branches and the Call Center will be closed on Monday, November 11 for Veterans Day. Have a safe and enjoyable holiday! 

Family First Home Banking and the Family First App are intermittently unavailable due to technical issues. Our vendor is aware and is working to remedy the situation. We apologize for any inconvenience this may cause. 

Community

Day of Caring 2023

Across 6 counties, over 6,000 volunteers completed 400 projects, supporting 200 nonprofit agencies across six counties as part of the United Way’s Day of Caring 2023. For the 5th year running, the Family First team returned to Heritage Christian Services Shoecraft location to give their landscaping some much needed TLC. Family First volunteers spent the …

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Penfield Community Champions

Family First representatives, Tom Dambra (CEO) and Jean Sweet (Member Loan Analyst) attended the ACT of Education’s Year-End Celebration on Friday as Community Champion honorees. At this event, awards were given to recognize the dedication to student success in their Monroe-Orleans regions, and the commitment to the betterment of our public schools through partnership, support, …

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Penfield Education 5K

Family First was proud to be the premier sponsor for the 4th Annual Penfield Education Foundation 5K at Penfield High School on Saturday, April 23rd 2023. This community 5K race/walk is intended to provide a morning of healthy exercise while supporting the Penfield Education Foundation (PEF). The Penfield Education Foundation was established in 2016 by a …

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Top Workplaces 2023

We are thrilled to announce that for the second year running, Family First Credit Union was named a Rochester Top Workplace winner by the Democrat & Chronicle.     Family First Credit Union is a financial institution made up of people who take pride in making a difference in the lives of our members and …

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