We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.

All Family First Branches and the Call Center will be closed on Monday, February 16 for Presidents Day. 

Beginning at 5:00 p.m. on Friday, February 13, Family First’s mortgage lending software will begin migrating to a new system. This is an internal upgrade and will not affect your mortgage or your payment schedule.

During the migration, any mortgage payments you make will be received and processed as usual. However, payments may not immediately appear in Online Banking or the Mobile App. The upgrade is expected to be completed by Tuesday, February 17, at which time all recent payments will be visible.

Community

Top Workplaces 2024

Top Workplaces 2024 We are thrilled to announce that for the third year running, Family First Credit Union was named a Rochester Top Workplace winner by the Democrat & Chronicle.   Family First Credit Union is a financial institution made up of people who take pride in making a difference in the lives of our members and […]

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Scholarship Winners 2023

Family First is proud to announce the winners of our 16th Annual Len Szumiloski Scholarship; Elijah Delgado (East High School) Jamie Ganon (Fairport High School), and Joseph Coyle (Penfield High School). Elijah Delgado East High School Jamie Ganon Fairport High School Joseph Coyle Penfield High School Each year, three high school seniors are awarded with

Scholarship Winners 2023 Read More »

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