We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.
All Family First Branches and the Call Center will be closing early at 1:00 pm on Wednesday, December 31 and closed on Thursday, January 1 for New Years.
Beginning the week of January 5, the Henrietta Branch will be expanding their hours to the following: Mon., Tues., Thurs.: 9:00 AM to 4:30 PM, Wed.: 10:30 AM to 4:30 PM; Fri.: 9:00 AM to 5:00 PM.Â
Last Updated Written By Family First FCU We have been informed by some of our members that they have received the letter below, which references a Home Warranty and urges the member to “call today about an urgent matter regarding your property.” This mailing is NOT from Family First. This has been sent by a third …
Last Updated Written By Family First FCU Family First Credit Union is pleased to announce the upcoming merger with Focus First Credit Union, officially approved by the Focus First membership on December 1, 2025. Through this merger, Focus First’s membership will transition to Family First Credit Union, gaining access to an expanded suite of financial …
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Family First Credit Union Announces Merger with Focus First Credit Union Expanded Services and Continued Commitment to the Gates/Chili Community Last Updated Written By Family First CU Family First Credit Union is pleased to announce its upcoming merger with Focus First Credit Union, a respected institution serving the Gates/Chili community. The merger was approved by …
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Online Banking Update: Member to Member Transfers No Longer Available in Online and Mobile Banking Last Updated Written By Family First CU Effective immediately, Family First Credit Union will no longer offer the Member to Member Transfer feature within our Online and Mobile Banking platforms. Due to increasing instances of fraud and cybercrime in the …
Member to Member Transfers No Longer Available in Online and Mobile Banking Read More »
Family First CU Celebrates the Grand Opening of Member Development Office in LeRoy, NY Last Updated Written By Family First CU Family First Credit Union celebrated the Grand Opening of its new Member Development Office in LeRoy, NY. Community members and leaders, the Genesee Chamber of Commerce, as well as local business owners, joined the …
Family First CU Celebrates Grand Opening of Member Development Office in LeRoy, NY Read More »
Shared Branching Changes Important Shared Branching Update – Effective May 1, 2025 Family First is committed to providing secure and convenient banking solutions for our members. That’s why we’re excited to introduce IDCheck, a new digital verification tool that allows members to securely validate their identity when performing transactions at a Shared Branching location. This …
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