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All Family First branches and the Call Center will be closed on Monday, September 7 for Labor Day. 

We are excited to welcome the members of Focus First Credit Union to the Family First community! For merger information,  updates, and frequently asked questions, click here to learn more.

You may have received a text message from Family First stating that your phone number has been updated for your Family First Debit or Credit card. This was part of a routine file maintenance update on our card management system.

If you received the text and did not reply, please give us a call at 585.586.8225 to verify that we have the correct phone number on file for you.

If you replied “NO” to the text message your card has been blocked as a security precaution. Please call us at 585.586.8225 to order a replacement card.

News & Events

Family First’s Brenda Stone Earns Financial Crimes Investigator Certification

Leave a Comment / News & Events /

Family First’s Brenda Stone Earns Financial Crimes Investigator Certification Last Updated Written By Family First CU Family First is proud to announce that Brenda Stone, Director of Operations & CBSAP, has earned the International Association of Financial Crimes Investigators (IAFCI) Financial Crimes Investigator Certification, a significant professional achievement that strengthens Family First’s ongoing commitment to […]

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First-Time Homebuyer Webinar 2026

Leave a Comment / Blog, Community, Mortgage, News & Events /

First-Time Homebuyer Webinar 2026 Thank you for joining us for our annual First-Time Homebuyer Webinar on March 4, 2026. We hope you took away some valuable information and insights on: Rochester’s current housing market Credit requirements for buyers Step-by-step guidance for first-time homebuyers Mortgage products overview Grant opportunities Weren’t able to attend? Check out the

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Mortgage System Maintenance

News & Events /

Mortgage System Maintenance Feb. 13 – 17 Beginning at 5:00 p.m. on Friday, February 13, Family First’s mortgage lending software will begin migrating to a new system. This is an internal upgrade and will not affect your mortgage or your payment schedule. During the migration, any mortgage payments you make will be received and processed as usual. However, payments

Mortgage System Maintenance Read More »

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