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All Family First branches and the call center will be closed on Wednesday, November 11 for Veterans Day. 

The Family First phone numbers – 585.586.8225 and 1.800.356.1101 – have recently been spoofed by those attempting to steal personal and financial information from our members. There have also been fraudulent text messages claiming to be from Family First.

Remember: If an employee from the Family First Fraud Department calls or texts you, we will never ask for your personal information, online banking login credentials, or PIN numbers.

The entryway road to our Gates Branch is scheduled to be milled and paved starting Wednesday, September 16. During this time, members will have full access to the branch, drive-thru and ATM. , or PIN numbers.

The entryway road to our Gates Branch is scheduled to be milled and paved starting Wednesday, September 16. During this time, members will have full access to the branch, drive-thru and ATM. 

Author name: Guy Taddeo

Member to Member Transfers No Longer Available in Online and Mobile Banking

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Online Banking Update: Member to Member Transfers No Longer Available in Online and Mobile Banking Last Updated Written By Family First CU Effective immediately, Family First Credit Union will no longer offer the Member to Member Transfer feature within our Online and Mobile Banking platforms. Due to increasing instances of fraud and cybercrime in the […]

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Family First CU Celebrates Grand Opening of Member Development Office in LeRoy, NY

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Family First CU Celebrates the Grand Opening of Member Development Office in LeRoy, NY Last Updated Written By Family First CU Family First Credit Union celebrated the Grand Opening of its new Member Development Office in LeRoy, NY. Community members and leaders, the Genesee Chamber of Commerce, as well as local business owners, joined the

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23nd Annual Penfield Patriots Booster Club Golf Tournament

Community /

23rd Annual Penfield Booster Club Golf Tournament Once again, Family First proudly stood as a sponsor for the 23nd Annual Penfield Booster Club Golf Tournament held at Penfield Country Club on August 4th, 2025. This event brought together individuals and local businesses to raise money for the future of Penfield’s athletic programs and facilities. We

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Day of Caring 2025

Community /

Day of Caring 2025 Across 6 counties, over 6,000 volunteers completed 400 projects, supporting 200 nonprofit agencies across six counties as part of the United Way’s Day of Caring 2025. For the 7th year running, the Family First team returned to Heritage Christian Services Shoecraft location to give their landscaping some much needed TLC. Family

Day of Caring 2025 Read More »

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