ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

All Family First branches and the call center will be closed on Wednesday, June 19 for Juneteenth. We hope you have a safe and enjoyable holiday.

The Penfield branch parking lot will have limited access due to sealing beginning Saturday, June 1 at 1:00 pm. It will be fully reopened the morning of Monday, June 3.

3 Benefits of Banking with a Credit Union

The Difference Between Credit Unions and Banks

Banking with a credit union undeniably brings many advantages. If you are looking for somewhere to bank with that will provide you with great benefits- look no further! The value-add that comes with banking at a credit union is unparalleled.

At Family First, we pride ourselves on being committed to YOU. We know that this is essential in providing the best member experience possible. However, larger banks are unable to make that same kind of commitment that you deserve.

Here are the Top 3 Advantages of Banking with a Credit Union

young couple speaking to banking representative

1. Lower Rates and Fees

Our rates are pretty great. In fact, they are some of the best around. But don’t just take our word for it! Check them out for yourself and discover why so many choose Family First. Not only do we have amazing rates, but we also have low fees. Being members of the community for over 50 years, we have a deep understanding of what people want and what is truly important. We know that great rates and low fees is at the forefront of that and that is why we have the best offerings around town.

2. Personalized Assistance

We are just like your neighbor! No really, you can view us as your local trusted advisor. We work with each of our members to come up with customized individual plans and unique solutions to best match your needs. We know that this is not a one size fits all type of deal. We even have a live chat that members can communicate with whenever they need immediate assistance. Afterall, we know that these moments in life matter, and we want to be there for them all to help, guide, or assist in any way.

3. Members Come First

Simply put, we put you first…always. We have all the resources, tools, and advice that the big banks offer but on a more personal scale tailored for your exact needs. Our goal is to make not only banking easier, but your life easier. That’s why we provide you with all the resources you need. We know that financial decisions can be tough, we have the resources right at your fingertips so you can feel confident wherever you are. Explore our online learn center to see all we have to offer including our calculators that help you make informed financial decisions.

Stop into any of our branches to see what the Family First experience is all about! We promise, once you come in you will feel right at home!

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