We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.

All Family First Branches and the Call Center will be closed on Monday, February 16 for Presidents Day. 

Beginning at 5:00 p.m. on Friday, February 13, Family First’s mortgage lending software will begin migrating to a new system. This is an internal upgrade and will not affect your mortgage or your payment schedule.

During the migration, any mortgage payments you make will be received and processed as usual. However, payments may not immediately appear in Online Banking or the Mobile App. The upgrade is expected to be completed by Tuesday, February 17, at which time all recent payments will be visible.

Board of Directors Elections 2023

Board of Directors Election 2023

Nominations are now open for Board of Director positions at Family First of NY Federal Credit Union.  There is currently one vacancy.

The Nominating Committee has met and placed the following candidate on the ballot for the April election:

Hugh Franklin (Incumbent) 

Joining Family First Federal Credit Union in the early 1990’s, Hugh has been involved on a volunteer level with the credit union for most of his tenure. In addition to serving as Board Chairman and Vice-Chairman prior to that, Hugh’s experience has included seats on the Budget & Finance, Investment and ALCO Committees. He also chairs the Supervisory Committee. For the past 50 years, Hugh has been with the Penfield Volunteer Ambulance as an active EMT, while serving on leadership and Board positions with Penfield Ambulance and the Southeast Quadrant Mobile Critical Care Unit. Hugh retired from the Catholic Family Center where he was Controller and has a BS in Business Administration from RIT.

Final results will be tabulated and announced at the Annual Meeting on Wednesday, April 26, 2023 at 9:30 a.m. at the Penfield Branch. We invite you to join us that morning. All members are welcome! 

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