ALERT: Family First has recently been made aware of a scam spoofing both our 585.586.8225 and 1.800.356.1101 phone numbers. Please exercise caution if you receive a phone call claiming to be from our Fraud Department. Learn more here.

All Family First branches and the call center will be closed on Wednesday, June 19 for Juneteenth. We hope you have a safe and enjoyable holiday.

The Penfield branch parking lot will have limited access due to sealing beginning Saturday, June 1 at 1:00 pm. It will be fully reopened the morning of Monday, June 3.

Board of Directors Election 2022

Nominations are now open for Board of Director positions at Family First of NY Federal Credit Union.  There are currently three vacancies.

The Nominating Committee has met and placed the following candidates on the ballot for the April election:

  • Thomas Combs (Incumbent)
  • James Costello (Incumbent)
  • Ryan Payment (Incumbent)

Please see below for biographies of the candidates.

If you would like to be considered on the ballot, or nominate someone else, please submit your request in writing to:

Nominations Committee, Attn:  Hugh Franklin / Barbara Moehle / Mark Sansouci,
2520 Browncroft Blvd., Rochester, NY 14625.  Or e-mail your request to any member of the Nominating Committee: [email protected] / [email protected] / [email protected].  Please include a subject line of “Board Nomination”.

As part of the nomination process, the candidate will also need to submit a résumé and short biography along with a formal nominating petition.  The petition requires 151 signatures from current Family First members above the age of 18.  You can receive your petition form from the Nominating Committee upon request.  The deadline for submission is March 18, 2022. 

Final results will be tabulated and announced at the Annual Meeting on Wednesday, April 27, 2022 at 9:30 a.m. at the Penfield Branch.  We invite you to join us that morning virtually.  Please contact [email protected] and we will provide you with a link where you can watch the meeting that morning.


Hugh Franklin

Family First Board Member


Thomas Combs – (Incumbent)

Tom Combs has most recently retired as Vice President, Operations and Finance for the George Eastman Museum in Rochester, responsible for its Facilities, Security, Finance, IT and Human Resource functions. His career includes 16 years as CFO of Preferred Care/MVP Healthcare where he was responsible for Finance, Treasury, Actuarial Services and Facilities and, at various times, IT, Human Resources and call centers. He spent 7 years with Ecolab, Inc., a multinational specialty chemical and service firm, including a four year posting in Canada, in senior Finance and General Management roles. For 7 years he was with PepsiCo, Inc., with a focus in corporate financial planning, analysis and acquisitions, principally in its international business.

Tom holds a Bachelor of Science degree in Electrical Engineering from Union College and a Masters in Business Administration in Finance from The Wharton School at the University of Pennsylvania. He is married to Cathy, with two sons, Tom and Greg, and has been a Penfield resident from 1959 to 1974 and 1991 to the present. 


James Costello – (Incumbent)

James brings over 40 years of experience as a department director for the Town of Penfield. He is an experienced director with strengths in planning, zoning, economic development, government relations, and supporting existing Penfield businesses in maintaining their vitality. James has recently retired as the Director of Developmental Services for the Town of Penfield.


Ryan Payment – (Incumbent)

After graduating from Northeastern University in Boston in 1997, Ryan returned to Rochester and began working for a start-up retailer. He went on to earn his MBA from the University of Rochester Simon School of Business in 2003 and subsequently purchased a stake in a small start-up food retailer. In 2009 he joined Lakeland Equipment, a 6 location John Deere dealer which merged with a neighboring Deere dealer and became LandPro Equipment in 2017. Now with 20 locations, Ryan is currently serving as LandPro’s Vice President/CFO. 

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