We are aware of fraudulent text messages notifying Family First members that there has been “a new email address added to your account from an unrecognized IP address”. If you receive a text like this, do not respond. If you respond, you will receive a call from a fraudster posing as a Family First employee. Do not give them any information. If you have received this communication, please contact us at 585.586.8225.

All Family First Branches and the Call Center will be closed on Monday, February 16 for Presidents Day. 

Beginning at 5:00 p.m. on Friday, February 13, Family First’s mortgage lending software will begin migrating to a new system. This is an internal upgrade and will not affect your mortgage or your payment schedule.

During the migration, any mortgage payments you make will be received and processed as usual. However, payments may not immediately appear in Online Banking or the Mobile App. The upgrade is expected to be completed by Tuesday, February 17, at which time all recent payments will be visible.

Veterans Affairs Home Loans

Veterans Affairs Home Loans

VA loans are guaranteed by the Department of Veterans Affairs and are available to military veterans and active duty military (or their surviving spouse).  VA loans can help eligible veterans to purchase or refinance a home with zero down payment!  Additional flexibilities within this product can make it one of the best choices for you.  There are many resources available for exploring this option.  A great place to start is right here: US Department of Veterans Affairs – Home Loans.

  • Eligibility requires 90 days of active duty days during wartime, or 181 or more continuous days during peacetime. The VA also provides further details about your eligibility.
  • Available in 15 or 30 year fixed terms for both new purchases and refinances.
  • Available for owner-occupied properties including some condominiums and townhomes located in New York.
  • Purchase with zero money down and no monthly mortgage insurance requirement.
  • Looking to apply for your VA Certificate of Eligibility?  You can start the process by locating your DD-214 and then contact our Mortgage Team.
  • Family First does not currently service VA loans in which it arranges for.

VA loans often require an upfront VA Funding Fee but no monthly fee.  The amount of the VA Funding Fee premium may be financed into your new loan amount.  If you are uncertain if your Veteran status would allow a waiver of the Funding fee, you can call us.

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